euroSolutions GmbH Professional. eCommerce. Services.

Overview

Short distances and designated contact persons

To make everyday work easier for our customers we have made it a rule to assign no more than two contact persons in our company to you, who will assume the entire internal cmmunication and organisation for you.

Furthermore you can reach your personal project manager at any time - even 24 hours a day, should anything go wrong contrary to all expectations!



Software supported workflows

The customer service portal, which has been adapted for our company and is based on Microsoft CRM 3.0, displays on a clearly represented web interface all open and completed tasks for your information and further adaption.

The integrated workflow manager ensures a smooth operation from the conception and approval to the implementation and development and last but not least the quality management, acceptance and going live.

An extensive system of rules automatically notifies the project manager in charge of tasks that are due or almost overdue. This ensures that forgotten tasks and postponements will be minimised/avoided effectively even in times of high pressure.

For large-scale projects, we adapt the workflows, which have been set for a task, individually to your working method and your requirements. All central processes will be supported and controlled by software, with e-mail messages and access with varied authorisation levels. Connection with your internal service management system is possible on request.

Surely, such transparency and an ideal overview of your projects is what you have always been looking for?



Figures that speak for themselves

Our annual growth rate has been over 70% on average since 2004 - in every single year! There is a customer fluctuation (rating based on turnover), as one of our quality ratios, of only 1.2%, whereas the service level for all installations supported by us has been kept at a steady 99.98 - 99.99%.