Customer centre
IntelliShop 6 provides its customers with extensive information and self-management possibilities. In the integrated customer centre, your customers can carry out various alterations to their master data, orders, and deliveries as well customer account, depending on the set-up.
The range of self-management functions can be individually defined for each customer group. The following functions are available:
Customer master data
Customers can alter master data themselves in the customer centre. You, however, decide which boxes your customers can write in and which data must first be validated and released by you and which are boxes underlie your own management. Your customers can save as many delivery addresses and means of payment in their customer account as they wish.
Outstanding orders
Customers can see all outstanding orders in the customer centre. Depending on the rights they have, they can be seen, processed or cancelled. When making use of the IntelliShop 6 dispatch management or with connected ERP software, your customers can see the scheduled date of delivery and by means of this information, request part deliveries.
Recently placed orders
Besides the actual delivery date and breakdown of delivery, your customers can see information about the delivery status of your logistics company. This not only relieves your customer service but also creates above all a high transparency and customer satisfaction about the complete process of ordering.
Returns
Should a wrong or damaged article be delivered or one the customer does not like, your customer can start the return process directly from the customer centre. IntelliShop 6 immediately generates a cover letter and parcel label in PDF format for the return consignment. You can monitor the return consignment requested in this way in the IntelliShop 6 management menu or in the corresponding interconnected ERP system.
Order records
Your customers can view all orders they have placed at any time and can initiate this either completely or in part with just a few clicks of the mouse. The customer can also print out his/her own invoices in the customer centre at any time.
Service
The service requests sent through the customer centre are linked directly to the customer and processed reliably and fast through the ticket system in the IntelliShop 6 management menu. On the one hand, no future enquiries to the customer centre are lost and on the other hand, the enquiries are allocated to the right contact(s). By using a ticket system, the processing time and the amount of time needed for the processing of customer enquiries is reduced demonstrably.
Favourites
Articles can be placed in any number of remember lists. Customers can set up remember lists for regular orders just the same as for articles they find interesting and maybe want to buy in the future. This function is naturally linked to the sales intelligence integrated in IntelliShop 6 so that articles from the favourites list are given a particularly strong emphasis in cross- and up-selling.
Professional. eCommerce. Services.
+49 (7841) 6309800
